How Can We Help?

Our support team is here to assist you 24/7. Get in touch or find answers below.

Frequently Asked Questions

How do I make a booking?

Browse our properties, select your dates, and click "Book Now". You'll be guided through the checkout process with secure payment options.

What is your cancellation policy?

Cancellations made 7+ days before check-in receive a full refund. Cancellations within 7 days may be subject to charges. Please review the specific policy on your booking confirmation.

What time is check-in and check-out?

Standard check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request.

Is the security deposit refundable?

Yes, the security deposit is fully refundable within 7 days after check-out, provided there is no damage to the property.

Do you provide airport pickup?

Yes, we offer airport pickup and drop-off services for an additional fee. You can add this service during booking or contact us to arrange it.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, Amex), bank transfers, and online payment platforms through our secure Stripe payment system.

Our Office

Lettings® by Caldera

Plot 14, Chief Yesufu Abiodun Oniru Rd, Victoria Island, Lagos, Nigeria