Privacy Policy

1. Introduction

Caldera Technology Ltd trading as Lettings® by Caldera ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.calderasuite.com and use our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account
• Make a booking or reservation
• Contact us for support
• Subscribe to our newsletter
• Complete a transaction

This information may include:

• Name and contact information (email, phone number, address)
• Payment information (processed securely through Stripe and Flutterwave)
• Government-issued ID (for verification purposes)
• Booking preferences and history

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the collected information to:

• Process and manage your bookings
• Communicate with you about reservations and services
• Process payments securely
• Provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our business (payment processors, email services, analytics)
• Property Owners: Necessary details to facilitate your stay
• Agents: When bookings are made through our agent network
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe and Flutterwave (PCI-DSS compliant)
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These help us:

• Remember your preferences
• Maintain your session
• Analyze website traffic and usage
• Provide personalized content

You can control cookies through your browser settings or our cookie consent manager. Note that disabling cookies may affect website functionality.

7. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@calderasuite.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for legal and accounting purposes.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: