Accounts Support Specialist
Business DevelopmentFull-timeLagos, Nigeria (On‑site)Closing: 27 March 2026
Apply Now About the Role
Lettings® by Caldera is hiring Accounts Support Specialists/Assistants to join the Strategic Partnerships & Growth unit. This is a hands‑on, execution‑focused role supporting the commercial team as we onboard and manage the next wave of host partners across Lagos.
You will be the operational backbone of the partnerships function—ensuring that every new host is properly onboarded, every listing is accurate, every query is resolved quickly, and every partner relationship is nurtured with care and professionalism.
This role is ideal for early‑career professionals who want to build a career in PropTech, hospitality operations, or business development—and who thrive in fast‑paced environments where no two days are the same.
Key Responsibilities
Strategic
- Partner Onboarding & Account Setup
- Guide new host partners through the onboarding process—from document collection and verification to property listing and go‑live
- Ensure all property details, media, and pricing are accurately captured in the Caldera platform
- Coordinate with the verification team to clear identity and compliance checks promptly
- Day‑to‑Day Account Management
- Serve as the first point of contact for host partner queries, escalating complex issues to senior team members
- Monitor account health metrics—occupancy, response times, guest reviews—and flag underperforming listings for attention
- Assist with pricing adjustments, calendar management, and seasonal rate updates
- Data Quality & Reporting
- Maintain clean and up‑to‑date records across the CRM and partner management tools
- Prepare weekly account summaries and pipeline reports for the partnerships team
- Track partner satisfaction and document feedback to inform product improvements
- Cross‑Team Coordination
- Work closely with Operations, Inspections, and Customer Support to resolve property‑level issues
- Support the commercial team during partner pitches by preparing property data packs and market comparisons
- Assist with organising partner events, training sessions, and webinars
What We're Looking For
Essential
- Organised & Detail‑Oriented
- You thrive on keeping things in order—spreadsheets, timelines, checklists. Nothing slips through the cracks on your watch
- Early‑Career Drive (1–3 years)
- Experience in customer‑facing roles such as account management, customer success, sales support, hospitality, or real estate administration
- Fresh graduates with strong internship experience or relevant extracurricular involvement are welcome
- Communication & Relationship Skills
- You can communicate clearly and professionally in both written and spoken English
- Comfortable engaging with property owners, agents, and internal teams across multiple channels (email, phone, WhatsApp)
- Tech‑Comfortable
- Familiar with productivity tools (Google Workspace, Excel/Sheets) and willing to learn new platforms quickly
- Bonus: experience with CRM tools (HubSpot, Salesforce) or property management platforms
Desirable
- Minimum of a solid first degree, with good grades, from a reputable university
- Your attitude matters a lot - are you driven, ambitious and seeking to take the world on?
Skills
Required
Account ManagementCustomer CommunicationData Entry & ReportingLagos Property Market AwarenessStakeholder CoordinationGoogle Workspace / Excel
Nice to Have
CRM Tools (HubSpot / Salesforce)Property / Real Estate Knowledge
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